If you are more than 10 minutes late for your appointment, we will not be able to see you for the full duration of the booked appointment. If you arrive after your appointment has ended, you will have to book a new appointment. If you are running late due to unforeseeable circumstances, we will try our best to accommodate you – but please ensure that you contact Sutton Medical Consulting Centre on 0121 308 7774 to discuss this with the receptionist.