If you cancel a booked appointment, at least 24-hours in advance, you shall be issued with a full refund back to the original payment method used for the booking.

If you need to reschedule your appointment rather than cancel it, this can be done free of charge. You can do this by emailing us on hello@yourgpcircle.co.uk or calling us on 0333 800 5202. No administration fees will be charged to reschedule an appointment.

Refunds for cancelled appointments will only be made to the card originally used to make the original booking. Once processed, refunds can take up to 5-10 days to appear on your card statement.

We cannot refund any vaccinations, tests or treatments once they have been performed or administered. Refunds are not eligible for services that were completed.

For full Terms and Conditions regarding our Cancellation and Refunds policy please click here