We understand that sometimes things come up, or needs change. You can cancel your GP appointment up to 48 hours prior to the appointment start time, for a full refund. Any cancellations less than 48 hours of the appointment time are non-refundable.

You can cancel either on the phone, or 24hrs online (your booking confirmation email will have a link that you can click on to do this very easily).

If you need to reschedule the appointment with less than 48 hour’s notice, could you please call and discuss this with our friendly receptionists.

Refunds will be made to the original payment method electronically.

Payments for other services are payable when you attend. However, if you are not able to attend, please call to reschedule or cancel the appointment, so the time slot can be made available to others.