We hope we can answer many of the questions you may have about Your GP Circle’s private GP service. If you still have further questions though, please feel free to call or write to us.


Ask A Question


Blood Tests (6)

We offer hundreds of possible blood and urine tests, many with results available within a couple of days. Blood and urine tests can only be organised once you have had a consultation with a doctor. After assessing your concerns and symptoms, your doctor will advise you on the options for which tests are right for you.

Category: Blood Tests

Phlebotomy (blood taking) service is available to Your GP Circle patients with a trained nurse from Monday to Friday 8am to 8pm at the clinic itself. You do not need to go anywhere externally, nor do you need to book a blood test appointment in advance. Yes – this means that on many occasions you can have a blood test soon after your appointment with the doctor, or when you can fit it around your busy schedule.

Category: Blood Tests

Any tests, including blood and urine tests, will have additional fees on top of the GP appointment. Different blood and urine test have different fees. We have negotiated with our partner laboratory to offer more value for money prices to our patients, when a few frequently grouped blood tests are done as a “profile” – e.g. STI screening profile, bone health profile, heart health profile, etc. Phlebotomy (blood taking) service is included in the cost of the blood test fees.

Category: Blood Tests

Your doctor will inform you of the recommended tests, and their relevant fees, before you make a decision to proceed with the test. Remember, at no point are you under obligation to have the tests your doctor recommends after assessing you. If you are not sure you can choose to think about it and decide in a few days. Or you can choose to go to your NHS GP to discuss having these tests through them. You are in control at every step.

Category: Blood Tests

We only offer phlebotomy (blood taking) service at the clinic itself for adults and children aged over 14 years old. If a child under 14 years of age requires a blood test your doctor can discuss the options of how this can be arranged externally to the clinic. If a child requires topical (on the skin) anaesthetic gel prior to the blood test to reduce the discomfort, please discuss this with your doctor at the appointment.

Children under 17 years of age must be accompanied by a consenting parent or guardian for all appointments, including blood tests.

Category: Blood Tests

Your Doctor will send you a secure email to your nominated email address with your test results. The results will be accompanied by a written explanation of what the results mean, and what your doctor recommends you do next (if anything).

Sometimes this may be that you require a follow up appointment if you need further treatment, further examination, or further detailed discussion. These follow up appointments may be either face to face or on the telephone.

Category: Blood Tests

Complaints & Compliments (2)

We are sorry to hear that you were not fully happy with the service you received. If this has been the case then we genuinely would like to know about your experience. This would be best if you could put this in writing to us through email or letter, so we can investigate this thoroughly and promptly. We seek every opportunity to improve our service all the time. Please see our Complaints policy to find out the process.

We are so pleased to hear that! We are always striving to improve our service, and would love to hear what you felt went well and makes us stand out from the crowd. Please fill in our Feedback Form to help us understand how we can continue to develop into a service that is even better.


Feedback Form


Please also help us spread the word and reach out to more people who we may be able to help. You can also click on the thumbs up button below or subscribe on YouTube to learn more about staying healthy and managing common health problems yourself without sometimes needing to see a Doctor.

During the Appointment (11)

Our clinics are held at Sutton Medical Consulting Centre, which is located on the first floor of Ashfurlong Medical Centre. When you arrive at Ashfurlong Medical Centre take the stairs or lifts to the first floor, where the friendly Reception team will help you check in for your appointment. There is free parking available in the car park. There are also nappy change and baby facilities for our little guests. See our Contacts page.

Yes, there are dedicate blue badge holder parking bays, lifts, disabled toilets, and convenient disabled access. We also have a Hearing Loop available for those with hearing aids.

Yes, you may request a chaperone at any point for the consultation or any intimate examinations. We have staff who are trained to be chaperones for clinical consultations.

Please aim to arrive 15 minutes before your appointment so the Receptionist can check you in, confirm your details, and check you have completed Your GP Circle Health Questionnaire form.

If you are more than 10 minutes late for your appointment, we will not be able to see you for the full duration of the booked appointment. If you arrive after your appointment has ended, you will have to book a new appointment. If you are running late due to unforeseeable circumstances, we will try our best to accommodate you – but please ensure that you contact Sutton Medical Consulting Centre on 0121 308 7774 to discuss this with the receptionist.

The more information you can bring a better and more tailored service your private GP can provide you. It would be helpful if you can bring the following information:

  • Current and past health problems and operations
  • Current medications
  • Allergies
  • Investigation results or Specialist clinic letters that are relevant to your current health problem you want to discuss
  • Health Questionnaire form – when you book an appointment you be emailed a Your GP Circle Health Questionnaire form. Please fill this online before your appointment. If you forget, the Reception team can give you a paper form to complete at the Check-In process.

You are entitled to your health records, both from NHS or private services upon request. If you are registered with an NHS GP you are entitled to access to your NHS health records. This may be electronically through GP Online services, or you can request your NHS GP practice reception team to give you a printout of your “Medical Summary”. This includes your past health problems, treatments, medications, allergies, sometimes even the last few GP consultations. Click here to find out more how to access your NHS health records.

The GP appointment will include the doctor undertaking a thorough history of your symptoms, relevant physical examination, explanation of the problem, discussion of your options for investigations, treatments, or referrals to specialists, and an opportunity to ask any questions to clarify everything.

There is no additional charge for issuing prescriptions, writing referrals letters for specialists, issuing Fit notes (commonly known as sick notes), and referring for further blood tests or scans.

Please note that follow on investigations such as blood tests and scans, or specialist appointments, will have their own additional charges. Please email us if you want to find out more about specific tests prior to the appointment.

There are some services that are not offered:

  • Emergency treatment and serious accidents
  • Routine childhood vaccinations (that are recorded in baby’s Red Book)
  • Yellow fever vaccinations
  • Routine antenatal midwife care
  • Cervical smears and NHS screening programs
  • Contraceptive implants and coils
  • Cosmetic procedures (e.g. botox, fillers)
  • Occupational health reports
  • Stop smoking clinic (you can access this for free through major pharmacies)

The doctor will email you a detailed Clinic Letter within a couple of days securely to your provided email address. This will detail the discussions that took place during the appointment. If you require further tests or referrals, the doctor will arrange this for you.

It is safe and good practice for us to update your NHS GP about your appointment, and results of investigations. So, it can form part of your complete medical records. If you do not wish this to occur, or prefer to keep the consultation details confidential, please speak to your Doctor during the consultation. We will only share information about you with your consent.

Making a Booking (4)

You can book an appointment online any time of the day (click here) –  link to booking page, over the phone (Monday to Friday 8:30am-6pm or Saturday 9am-4pm), or in person with our friendly receptionists (Monday to Friday 8am-8pm or Saturday 8am-12pm).

GP appointments can be booked as a single 20 minute, double 40 minute, or extended 60 minute appointments. It is important you allow approximately 20 minutes for 1 problem. This will allow your doctor to deal with the problem thoroughly. Health Check appointments can last up to 1 hour.

All our GP consultation appointments are face to face appointments. We offer telephone appointments only for follow up when appropriate of those patients we have already been seen in person. We are looking to provide online Video consultations in the future, though it is not something that is available at present.

You will receive a welcome email confirming the appointment, and a link to a Health Questionnaire form. Please complete this before your appointment. If you were not able to do this, please come earlier so our Reception team can provide you with a paper form to complete before the appointment. We will also send you a text reminder of the appointment details.

Our Doctors (3)

Absolutely. You can choose to see a female or male GP, or a specific GP if you have seen them before to allow continuity of care. See who Our Doctors are.

Category: Our Doctors

The first criteria for doctors working at Your GP Circle are that they need to be passionate about our Ethos (click to take patients to Our Ethos page) and passionate about people. Our doctors offer caring, individualised and exceptional consultations to every person, endeavouring to help them take control of their health at every step possible.  All our doctors are very experienced, fully qualified GPs trained in UK, registered with General Medical Council and the Royal College of General Practitioners.

Category: Our Doctors

Our doctors have full registration with the GMC (General Medical Council). They also undergo annual appraisal to regulate their fitness to practice, and ensure that they are maintaining high levels of clinical practice.

Your GP Circle is registered with CQC (Care Quality Commission), the independent health care regulator. It monitors whether we are compliant with their stringent safety standards and maintain high standards of patient care. Find out more about CQC here.

Category: Our Doctors

Payments (4)

Payment for the appointment is taken at the time of booking. This can be through a major debit or credit card (VISA, MasterCard and American Express) over the phone, online, or face to face, through a secure payment portal. We also accept Apple Pay & Android Pay, and cash. Your receipt for all payments will be emailed to you.

Category: Payments

You do not need Health Insurance, and can pay as you go for private GP appointments, health checks, blood tests, scans, and even seeing a consultant if you need.

Category: Payments

Each health insurance provider, and individual policies, are vastly different. You will need to check with your insurance provider prior to booking the appointment whether private GP consultations are covered with your particular insurance policy.

Category: Payments

Appointments can be cancelled up to 48 hours before for a full refund to your original payment method.

Category: Payments

Prescriptions (2)

Our doctors can issue prescriptions for all standard medicines. However, we do not prescribe:

  • controlled medications such as morphine, dihydrocodeine, pethidine, methylphenidate and oxycodone
  • certain medications that can only be started by specialists (e.g. warfarin)
  • specialist medications for drug and alcohol addictions
Category: Prescriptions

No, this is included in the cost of the GP consultation. You just have to pay the cost of the actual medication to the pharmacy that dispense the medication. You do not have to pay the standard NHS charge of £9 per item. Sometimes the cost of the medication may be less or more than this, but for most common medications it is similar to what you may pay in the NHS. You can take the private prescription to any pharmacy.

Category: Prescriptions

Referrals (4)

Majority of the times the doctor can advise and provide the treatment for your health problem. However, if a referral for a specialist opinion is required then your doctor can make this referral if you wish.

Your GP Clinic is ideally placed in Sutton Medical Consulting Centre where several different consultants across different specialties also do private clinics. We can easily book you in to see one of these specialists quickly if you need in-house, or externally at any location, depending on your needs. If you have a specific specialist you would like to see let your doctor know.

Category: Referrals

Making a referral to a specialist is included in the GP consultation fees. However, each specialist has their individual consultation fees, that is payable directly to them. Your GP Circle has no financial or other collaborations with any specialists. So, you can be assured that your doctor would only recommend a referral to a specialist if they felt you would benefit from it, and you wanted it.

Category: Referrals

As a private GP service, we are not able to refer you directly into the NHS for blood tests, scans, investigations, or see specialists.

However, at no point are you under any obligation to continue with private treatment, investigations, or referrals, after your appointment. The choice is yours. You may decide to continue your journey through the NHS if you wish.

In this case we can provide you with a detailed Clinic Letter explaining our recommendations. Many find this helpful to discuss with their NHS GP about making subsequent referrals on the NHS.

Category: Referrals

You do not need a referral letter to see a Physiotherapist, Chiropractor, Osteopath, or Psychologist privately. However, you do need a GP referral letter for all consultant specialist doctors (even if you wish to see them privately).

Category: Referrals

Sick Notes, Letters & Forms (4)

If you have been unfortunate enough to be unwell enough to be off from work, your employer or University may ask for a sick note. This can be for mental and physical health problems. Sick notes can also be referred to as Fit Note, Med 3 certificates, or Doctors Note.

During your consultation, your Doctor will assess and examine you, and the nature of your work. Provided that they agree that you would not be fit to work due to your current illness, they can provide a sick note to cover short periods of illness.

Like other private health providers, sick notes issued by Your GP Circle are not valid for social security or statutory sick pay purposes. Only a patient’s own NHS GP can issue NHS Fit Notes which are acceptable for such purposes.

Your Doctor will not be able to provide a retrospective sick note for an illness that occurred in the past not treated by them.

There are no additional charges for issuing sick notes as part of your appointment and GP consultation.

We are able to complete DVLA & HGV Medical examinations, when access to your medical records are not required. This has to be booked separately from a normal GP Consultation appointment.

However, several Insurance forms and various “Medicals” forms are better completed by your registered NHS GP. This is especially so if the form requires:

  • Completion only by your registered GP.
  • Access to your full medical records including past medical history, medications, etc.
  • Access to all hospital and consultant letters or discharge summaries.
  • Assessment for fitness to work or perform certain activities that need to be assessed by specifically trained Occupational Health doctors or Specialists.

For example, we are not able to complete Fitness to fly forms, Occupational health forms, Fostering forms, Travel insurance forms, University entry forms, etc.

If you have an Insurance or Medical form that you require completing, please email us an enquiry before booking the appointment to ensure that we are the right service for you.

Who Can Be Seen (5)

We see patients of all ages, including babies, children, and pregnant ladies. Please note that all children under the age of 17 years old, must be accompanied by their parent or legal guardian.

Category: Who Can Be Seen

Please state that you require an interpreter and your spoken language, when you book your appointment. We are able to arrange a telephone interpreter for the appointment for no additional charge. Some people prefer to bring a friend or family member to help them interpret, and this is fine as well.

Category: Who Can Be Seen

Definitely not. You can stay registered with your current NHS GP without any impact … and still see Your GP Circle’s private GPs as and when you need to.

Category: Who Can Be Seen

.You do not need a UK visa, residency or citizenship to see a GP at Your GP Circle.

Category: Who Can Be Seen

Yes. You do not need to be registered with any GP or with NHS to see a GP at Your GP Circle.

Category: Who Can Be Seen

Load More