We hope we can answer many of the questions you may have about Your GP Circle’s private GP service. If you still have further questions though, please feel free to call or write to us.


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Making a Booking

How do I book an appointment?

You can book an appointment online any time of the day (click here) – link to booking page , over the phone (Monday to Friday 8.30am-6pm or Saturday 9am-4pm), or in person with our friendly Receptionists (Monday to Friday 8am-8pm or Saturday 9am-12pm).

How long are the appointments?

GP appointments can be booked as a single 20 minute, or double 40 minute consultation. It is important you allow approximately 20 minutes for 1 problem. This will allow your GP to deal with the problem thoroughly. Health Check appointments can last up to 1 hour.

Do you offer Skype / Video or Telephone consultations?

All of our GP consultation appointments are face to face. We can offer follow up telephone appointments for patients who have already been seen in clinic recently for the same or related problem, if appropriate. We shall be offering online Video consultations in the future, though it is not something that is available at present.

What happens once I book an appointment?

You will receive a welcome email confirming the appointment, and a link to a Health Questionnaire form. Please complete this before your appointment. If you are not able to do this, please come earlier so our Reception team can provide you with a paper form to complete before the appointment.

Who Can Be Seen

Do you see children?

We see patients of all ages, including babies, children, and pregnant ladies. Please note that all children under the age of 17 years old, must be accompanied by their parent or legal guardian.

What if I speak a different language?

Please state that you require an interpreter and your spoken language, when you book your appointment. We are able to arrange a telephone interpreter for the appointment for no additional charge. Some people prefer to bring a friend or family member to help them interpret, and this is fine as well.

Do I need to leave my NHS GP?

Definitely not. You can stay registered with your current NHS GP without any impact … and still see Your GP Circle’s private GPs as and when you need to

I am visiting from overseas, can I book an appointment?

Yes. You do not need a UK visa, residency or citizenship to see a GP at Your GP Circle.

I am not yet registered with any NHS GP, can I book an appointment?

Yes. You do not need to be registered with any GP or with NHS to see a GP at Your GP Circle.

Our Doctors

Can I choose the Doctor I want to see?

Absolutely. You can choose to see a female or male GP, or a specific GP if you have seen them before to allow continuity of care. See who Our Doctors are.

What kind of Doctors work at Your GP Circle?

The first criteria for Doctors working at Your GP Circle is that they need to be passionate about Our Ethos and passionate about people. Our Doctors offer caring, individualised and exceptional consultations to every person, endeavouring to help them take control of their health at every step possible. All of our Doctors are very experienced, fully qualified GPs trained in the UK, registered with the General Medical Council and the Royal College of General Practitioners.

Who regulates your services?

Our Doctors have full registration with the GMC (General Medical Council). They also undergo annual appraisal to regulate their fitness to practice, and ensure that they are maintaining high levels of clinical practice. This appraisal is done by another accredited GP.

Your GP Circle is registered with CQC (Care Quality Commission), the independent health care regulator. It monitors whether we are compliant with their stringent safety standards and maintaining high standards of patient care. Find out more about CQC here.

During the Appointment

Where will the appointment be?

Our clinics are held at Sutton Medical Consulting Centre, which is located on the first floor of Ashfurlong Medical Centre. When you arrive at Ashfurlong Medical Centre take the stairs or lift to the first floor, where the friendly Reception team will help you check in for your appointment. There is free parking available in the car park and on the road (Tamworth Road). There are also nappy change and baby facilities for our little guests. See our Contacts page.

Is there disabled access?

Yes, there are dedicated blue badge holder parking bays, lifts, disabled toilets, and convenient disabled access. We also have a Hearing Loop available for those with hearing aids.

Do you offer chaperones?

Yes, you may request a chaperone at any point for the consultation or any intimate examinations. We have staff who are trained to be chaperones for clinical consultations.

What happens when I arrive for my appointment?

Please aim to arrive 15 minutes before your appointment so the Receptionist can check you in, confirm your details, and check you have completed Your GP Circle Health Questionnaire form.

What happens if I am late for my appointment?

If you are more than 10 minutes late from the start of your appointment time, we will not be able to see you for the full duration of the booked appointment. If you arrive after your appointment has ended, you will have to book a new appointment. If you are running late due to unforeseeable circumstances, we will try our best to accommodate you – but please ensure that you contact Sutton Medical Consulting Centre on 0121 308 7774 to discuss this with the Receptionist.

Do I need to bring anything with me?

The more information you can bring a better and more tailored service your private GP can provide you with. It would be helpful if you can bring the following information:

  • Current and past health problems and operations
  • Current medications
  • Allergies
  • Investigation results or Specialist clinic letters that are relevant to your current health problem you want to discuss
Can I access my medical and health records?

You are entitled to your health records, both from NHS or private services upon request. If you are registered with an NHS GP you are entitled access to your NHS health records. This may be electronically through GP Online services, or you can request your NHS GP practice reception team to give you a free printout of your “Medical Summary”. This includes your past health problems, treatments, medications, allergies, sometimes even the last few GP consultations. Click here to find out more how to access your NHS health records. (on clicking a new tab or window should open with the following website.

What is included in the GP appointment?

The GP appointment will include the Doctor undertaking a thorough history of your symptoms, relevant physical examination, explanation of the problem, discussion of your options for investigations, treatments, or referrals to specialists, and an opportunity to ask any questions to clarify everything.

There is no additional charge for issuing prescriptions, writing referral letters for specialists, issuing Fit notes (commonly known as sick notes), or generating referrals for further blood tests or scans.

Please note that follow on investigations such as blood tests and scans, or specialist appointments, will have their own additional charges. Please email us if you want to find out more about specific tests prior to your GP appointment.

Are there any services that cannot be offered by Your GP Circle?

There are some services that are not offered:

  • Emergency treatment and serious accidents
  • Routine childhood vaccinations (that are recorded in baby’s Red Book)
  • Yellow fever vaccinations
  • Routine antenatal midwife care
  • Cervical smears and NHS screening programs
  • Contraceptive implants and coils (we can refer you for the insertion of these)
  • Cosmetic procedures (e.g. botox, fillers)
  • Stop smoking clinic (you can access this for free through major pharmacies)
What happens after the appointment? Will my NHS GP be notified?

In certain circumstances, our Doctor shall send a detailed letter to you and your NHS GP about the consultation, the outcome and any recommendations, so that your NHS GP and NHS medical records are updated with any important information. This will be discussed with you during your appointment with our Doctors. If you do not wish for this to occur, or prefer to keep the consultation details confidential, please speak to our Doctor during the consultation. We will only share information about you with your consent.

The results of any blood tests and/or scans we have arranged for you shall be communicated to you once the results are available.

Prescriptions

Are all medications prescribed?

Our Doctors can issue prescriptions for all medicines. However, in the interests of safety and to minimise the risk of the service being used inappropriately, we do not prescribe:

  • controlled medications such as morphine, dihydrocodeine, pethidine, methylphenidate andoxycodone
  • certain medications that can only be started by specialists (e.g. warfarin) or require frequent monitoring
  • specialist medications for drug and alcohol addictions
Is there an additional charge for issuing a prescription during the consultation?

No, this is included in the cost of the GP consultation. You just have to pay the cost of the actual medication to the pharmacy that dispenses the medication to you. You do not have to pay the standard NHS charge of £9 per item. Sometimes the cost of the medication may be less or more than this, but for most common medications it is similar to what you may pay in the NHS. You can take the private prescription to any pharmacy.

Blood Tests

Which blood tests do you do?

We offer hundreds of possible blood and urine tests, many with results available within a couple of days. Blood and urine tests can only be organised once you have had a consultation with our Doctor. After assessing your concerns and symptoms, your doctor will advise you on the options for which tests are right for you.

How will I have a blood test?

Phlebotomy (blood taking) service is available to Your GP Circle patients with a trained Nurse or Health Care Assistant from Monday to Friday 8am to 8pm at the clinic itself. You do not need to go anywhere externally, nor do you need to book a blood test appointment in advance. Yes – this means that on many occasions you can have a blood test soon after your appointment with the Doctor, or when you can fit it around your busy schedule.

Is there an extra charge for blood tests?

Any tests, including blood and urine tests, will have additional fees on top of the GP appointment because we have to send the samples away to the laboratory for analysis. Different blood and urine tests have different fees.

We have negotiated with our partner laboratory to offer more value for money prices to our patients, when a few frequently grouped blood tests are done as a “profile” – for example, sexual health screening profile, bone health profile, heart health profile, take out etc. We want to make blood and urine tests as accessible and affordable as possible for our patients.

After my GP appointment, do I HAVE to have the recommended tests?

Your Doctor will inform you of the recommended tests, and their prices, before you make a decision to proceed with the test or not. Remember, at no point are you under obligation to have the tests your Doctor recommends after assessing you. If you are not sure you can choose to think about it and decide in a few days. Or you can choose to go to your NHS GP to discuss having these tests through them. You are in control at every step.

We understand that every person is different in their choices and preferences.

Do you do blood tests for children?

We only offer phlebotomy (blood taking) service at the clinic itself for adults and children aged over 14 years old. If a child under 14 years of age requires a blood test your Doctor can discuss the options of how this can be arranged externally to the clinic. If a child requires topical (on the skin) anaesthetic gel prior to the blood test to reduce the discomfort, please discuss this with your Doctor at the appointment.

Children under 17 years of age must be accompanied by a consenting parent or guardian for all appointments, including blood tests.

How will I get my blood test results?

Your Doctor will send you a secure email to your nominated email address with your test results. The results will be accompanied by a written explanation of what the results mean, and what your Doctor recommends you do next (if anything).

If you do not have an email address, we can arrange for a paper copy of the results

Sometimes this may be that you require a follow up appointment if you need further treatment, further examination, or further detailed discussion. These follow up appointments may be either face to face or on the telephone.

However, once again, if you prefer to attend your NHS GP for further follow up, then that is absolutely fine as well.

Referrals

Can the Doctor refer me to a specialist?

For the majority of problems your Doctor can advise and provide the treatment for your health problem. However, if a referral for a specialist opinion is required then your doctor can make this referral if you wish.

Your GP Clinic is ideally placed in Sutton Medical Consulting Centre where several different consultants across different specialties also do private clinics. We can easily book you in to see one of these specialists quickly if needed. Additionally, for any specialties not based on site, we can refer you externally to a private specialist clinic. If you have a specific specialist you would like to see, please let your Doctor know.

Will there be additional charge to see a specialist?

Making a referral to see a specialist privately is included in the GP consultation fees. However, each specialist has their individual consultation fees, that is payable directly to them. Your GP Circle has no financial or other collaborations with any specialists. So, you can be assured that your doctor would only recommend a referral to a specialist if they felt you would benefit from it, and you wanted it.

Can I be referred to the NHS?

As a private GP service, we are not able to refer you directly into the NHS for blood tests, scans, investigations, or see specialists, as the NHS pathways work in a different way.

However, at no point are you under any obligation to continue with private treatment, investigations, or referrals, after your appointment. The choice is yours. You may decide to continue your journey through the NHS if you wish.

In this case, we can provide you with a detailed Clinic Letter explaining our recommendations. You can give this letter to your NHS GP Surgery to help facilitate further tests and referrals through the NHS.

Are there things I do not need a referral for?

You do not need a referral letter to see a Physiotherapist, Chiropractor, Osteopath, or Psychologist privately. You can book these directly without a referral letter. However, you do need a GP referral letter for all Consultant Specialist Doctors (even if you wish to see them privately).

Sick Notes, Letters & Forms

Can the Doctor issue a sick note?

If you have been unfortunate enough to be too unwell to attend work, your employer may ask for a sick note. This can be for mental and physical health problems. Sick notes can also be referred to as Fit Note, Med 3 certificates, or Doctor’s Note.

During your consultation, your Doctor will assess and examine you, and the nature of your work. Provided that they agree that you would not be fit to work due to your current illness, they can provide a sick note to cover short periods of illness.

When can the Doctor not issue a sick note?

For prolonged periods (more than 4 weeks) of absence from work due to illness, we recommend that you see your NHS GP for longer term sick notes so that they are kept up to date with your health and situation.

Your Doctor will not be able to provide a retrospective sick note for an illness that occurred in the past not treated by them.

Will there be a charge for the sick note?

There are no additional charges for issuing ‘normal’ sick notes as part of your appointment and GP consultation. However, if you or your employer require this in a letter format then there shall be an additional fee of £25.

Can the doctor complete forms and letters?

We are able to complete DVLA & HGV Medical examinations, and other medical forms, when access to your full medical records are not required. This has to be booked separately from a normal GP Consultation appointment.

Several Insurance forms and various “Medical” forms are better completed by your registered NHS GP. This is especially so if the form requires:

  • Completion only by your registered GP.
  • Access to your full medical records including past medical history, medications, etc.
  • Access to all hospital and consultant letters or discharge summaries.
  • Assessment for fitness to work or perform certain activities that need to be assessed by specifically trained Occupational Health doctors or Specialists.

Payments

How are payments taken?

Payment for the appointment is taken at the time of booking. This can be through a major debit or credit card (VISA, MasterCard and American Express) over the phone, online, or face to face, through a secure payment portal. We also accept Apple Pay & Android Pay, and cash. Your receipt for all payments will be emailed to you.

To safeguard from inappropriate use of our service and minimise ‘did not attend’ rates, your appointment will only be booked upon successful receipt of payment.

I do not have Health Insurance; can I still book an appointment?

You do not need Health Insurance. You can self-pay for private GP appointments, health checks, blood tests, scans, and even seeing a consultant if you need.

I have Health Insurance; will they cover this?

Each health insurance provider, and individual policies, are vastly different. You will need to check with your insurance provider prior to booking the appointment whether private GP consultations are covered with your particular insurance policy. However, if it is not, you can still self-pay to use our service.

Can I cancel my appointment?

Appointments can be cancelled up to 24 hours before for a full refund to your original payment method.

Complaints & Compliments

What if I am not satisfied with the service I received?

We are sorry to hear that you were not fully happy with the service you received. If this has been the case then we genuinely would like to know about your experience so we can look at ways of improving our service. We would appreciate it if you could put this in writing to us through email or letter, so we can investigate this thoroughly and promptly. We seek every opportunity to improve our service all the time. Please see our Complaints policy to find out the process

I’ve had a great experience with Your GP Circle

We are so pleased to hear that! We are always striving to improve our service, and would love to hear what you felt went well and makes us stand out from the crowd. Please fill in our Feedback Form to help us understand how we can continue to develop into a service that is even better.

Please also help us spread the word and reach out to more people who we may be able to help. Click on the thumbs up button below or follow us on Facebook and Instagram @yourgpcircle to learn more about staying healthy and managing common health problems yourself without sometimes needing to see a Doctor.

Our service is for you, so we want to get feedback from you at every step of your journey!