This privacy and cookie policy relates to all data collection and data processing of Your GP Circle through the website.

This privacy policy describes how Your GP Circle collects, uses and safeguards the personal information you provide, it is subject to change at any point.

It also describes your choices regarding the use, access, and deletion of your personal information. If you have any concerns about how your data is being used please contact us at hello@yourgpcircle.co.uk

For the purpose of Data Protection, the data controller is Your GP Circle Limited.

We can assure you that every patient’s personal details are kept confidential at all times. Our information systems are fully compliant with the Data Protection Act and patients have access to any data stored relating to them, free of charge.

Letters sent to healthcare professionals which relate to you, will also be copied to you by post or email to ensure that you are fully informed at all times.

What personal information may we collect from you?

We may hold or use your personal data about you as a customer, a patient or in any other capacity for example, when you visit our website, complete a form or access our services.

When you visit our website, we may automatically collect personal data about you which may include technical information, such as IP address, pages you may have visited or terms you may have searched for.

When do we collect personal data about you?

We may collect personal data about you if you

  • Visit our website
  • Enquire about any of services
  • Register to be a patient to receive any of our services
  • Fill in a survey for us
  • Contact us by phone, social media, website, email or letter
  • Participate in any marketing related activity

In the interests of training and continually improving our services, calls may be monitored and recorded.

How do we lawfully process your data?

Your personal data will be kept confidential and secure and only will be used for purposes for which it was collected and in accordance with this Privacy Policy.

Some of the ways we process your personal data is to enable us to carry out our obligations to you arising from any contract entered into between us and you including relating to the provision by us of services or treatments to you, in our legitimitate interest. Additionally, we may also process your personal data with your explicit permission.

As stated above, one of the legal grounds for processing data is where it is in our legitimate interest to do so, taking into account your interests, rights and freedoms. This allows us to manage the relationship that exists between you and us and can include the following reasons:

  • Provide you with information, products or services you request from us
  • Managing all aspects of our relationship with you, our products and services and any third parties who may provide products or services on our behalf
  • Notify you about changes to our products or services
  • Keep records up to date
  • Respond to request where we have a legal obligation to do so
  • To share your personal information with people or organisations in order to run our business and provide you with healthcare services

The security of your personal data

We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access, or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. All information you provide to us is stored securely, this includes any payment information processed by us or third-party processors.

How long do we retain your personal data?

Unless we explain otherwise to you, we will retain your personal data on the basis of the following guidelines:

  • For as long as we have a reasonable need, such as managing our relationship with you and our business
  • For as long as we provide services or treatment to you
  • In line with legal and regulatory requirements or guidance

Disclosure of your personal data to third parties

We may disclose your personal data to certain third-party organisations that we use to support the delivery of our services. Where a third-party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security.

In an emergency we may process your personal data or make personal data available to third parties on the basis of protecting your ‘vital interest’ i.e. your life or health. We may also be required to provide performance data where the law requires us to do so.

Contact us?

If you have any questions in relation to our privacy policy, please email us at hello@yourgpcircle.co.uk. We also have a Data Protection officer who also can be contacted through us.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Email newsletter and subscriptions

From time to time, we will send out email newsletters. If you have signed up to this website or visited the clinic, you are automatically added to our mailing list.

If you wish to opt-out of this service, you can do so by clicking the unsubscribe link at the bottom of any of our newsletters.